Clinics
Two appointment businesses, both on the coast. Chi-Form in Coolangatta, and Baseline Sports Performance in Varsity Lakes. The hour a client paid for stays with the practitioner. The work around that hour is the part a machine can hold.
The practices
Health consultancy · Coolangatta
Tom and Scott Rigby's CHEK practice on Simpson Street. Remedial massage, posture work and corrective exercise. The session stays with them. Around it sits the record that has to land on the right person, the recall, and the follow-up that otherwise waits until the room is empty.
chiform.com.au
Physiotherapy · Varsity Lakes
Sports physiotherapy on Scottsdale Drive, for ACL and shoulder rehab, with the gym in the same room. The assessment and the rehab stay with the physio. The same ring of admin sits around the appointment: the note, the recall, and the message that has to go out after the client has left.
baselinesportsperformance.comAround the appointment
Both practices run on appointments. The clinical judgement stays in the room. The jobs that repeat sit just outside it, and they are the same shape in Coolangatta and in Varsity Lakes.
The note has to land on the right person, in the system the practice already uses. The practitioner still decides what the note says. The copying into the record is the part that can wait for a machine.
Someone is due back, and the reminder has to leave before the week gets away. A recall is a repeating job with a date already written down. That is the shape of work worth handing over.
The client has gone home, and a message still has to go out. In a full book that message waits until the last person has left. The hour after the appointment is the hour a clinic feels.
How a clinic starts
The first visit is half a day with the people who do the work, usually inside a week of the call. On the coast that meeting is at the practice, from Coolangatta to Coomera. We watch the jobs around the appointment before naming a product.
A local machine is a private worker on the practice network, hosted or on site. Consulting and integration connects the model to the software the clinic already pays for. AI software is the build when those tools cannot do the job. A hosted machine is $3,200, with the first year of hosting included. An on-site machine is $6,400, and the hardware stays yours. The half-day review is $1,400. Software is quoted before any work starts.
The wider Gold Coast service, for clinics and for every other office, is the AI and automation specialist page. How an office decides which of these jobs is worth doing first is in how a Gold Coast office chooses what to automate.